At XIHAI TRADE SDN. BHD., we are committed to delivering your purchases to your doorstep, no matter where you are in the world. Our delivery network spans globally, ensuring that as long as there’s a logistic path, we can reach you.

Delivery Timeframe
Please note that the delivery time for your items can vary depending on the type and availability of the products, as well as the courier service used. Typically, customers can expect to receive their orders within 15 to 45 days. We strive to expedite this process as much as possible while ensuring the quality and accuracy of your order.

Order Processing
Upon placing your order, please allow us 3 to 4 days for order processing and preparation. This is to ensure that your items are packed with the utmost care and precision.

Shipping Notification
Once your order is dispatched, we will send you a notification via email. This email will include a tracking number, allowing you to monitor the progress of your shipment directly on the courier’s website.

Inquiries and Support
If you do not receive a shipping confirmation email within 7 working days after placing your order, we encourage you to contact us. Please reach out through our website’s contact options, and our customer service team will assist you promptly.

We appreciate your patience and understanding as we work to bring your purchases to you. Thank you for choosing XIHAI TRADE SDN. BHD. for your needs.